Customer Support

Maximizing Your Success with Reliable Assistance

At cofaso®, we know that even the best tools are only as good as the support behind them. That’s why our support services are designed to give you fast, effective help—when and where you need it—so your engineering work can keep moving forward.

Whether you're resolving a technical issue, optimizing your workflow, or simply need clarification on a feature, cofaso® support ensures you always have a reliable partner by your side. Our mission is to keep your engineering operations running smoothly—so you can focus on designing smarter, delivering faster, and scaling your success with peace of mind.

Let us handle the complexities behind the scenes, so you can stay productive at the front lines of electrical design.

<b>Customer Support</b>

Support for All Customers

Whether you’re using cofaso® via subscription or a perpetual license, our support team is here for you:

  • Rapid Response Times — Our goal is to respond to new support tickets within hours, so you’re never left waiting.
  • Multi-Channel Assistance — Reach us via email, WhatsApp, or phone—whichever method is most convenient for you.
  • Expert Technical Help — Our support professionals understand both electrical design and software; they can often guide you to a solution or workaround quickly.
  • Project File Review & Issue Reproduction — When needed, our support team can review your cofaso® project files directly to understand the issue in depth and reproduce it accurately. This approach helps us deliver faster, more precise solutions—especially for complex or project-specific problems.


Reach out to see how cofaso® can help with your requirements.

Why cofaso® Support Service Is Different

  • Prioritized Issue Resolution — We understand that some issues can’t wait. That’s why cofaso® prioritizes support tickets based on urgency and business impact. Critical bugs, production-halting problems, or project-delaying errors receive accelerated attention from our expert team—ensuring minimal disruption to your workflows and deadlines.

  • Continuous Improvement Feedback — Your experience shapes the future of cofaso®. Every support request, question, or suggestion helps us identify improvement opportunities. Our product and development teams actively review customer feedback to guide feature enhancements, usability upgrades, and performance improvements—ensuring cofaso® evolves with your needs.

  • Context-Aware Support from Engineering Experts — Our support team isn’t just tech-savvy—they speak your language as electrical engineers. We understand the challenges of electrical design projects and provide practical, context-aware solutions that fit your industry and application. Whether you’re dealing with complex PLC layouts or terminal planning issues, we’re here to help with more than just technical answers.

  • Seamless Handoff Between Support Levels — Your request is never stuck in limbo. If an issue requires advanced technical analysis, it’s escalated smoothly to our senior engineers or product specialists without delay—keeping communication open and resolution time short.